Informal training
Applying a Skill
Performance
Just-in-time information
Electronic Job aids
Quick references
Empowerment
Productivity
Help
Decision support system
Information at the moment of need
embedded assistance
Guidance
Workflow
user guide automation
motivation
High value task
improve user experience
Image result for performance support systems
Components of a PSS
1. An advisory component
2. An Information component
3. A training component
4. The user interface component
Performance Support Systems are designed to:
Coach the user through questioning
Assesses the answers from the user
Evaluates the responses from the user
Offers recommendations to the user
PSS are used when:
The task involves using a computer
When the task to be performed can take many paths
The system is to support all levels of performance
When performers must create and share collective knowledge from beginners and intermediate to advanced knowledge
When the population audience of performance is large
When there is not enough time and resources to train users
When the steps for accomplishing a task are too many to memorize quickly
When expert users are taking up too much time training novice users
Informal training
Applying a Skill
Performance
Just-in-time information
Electronic Job aids
Quick references
Empowerment
Productivity
Help
Decision support system
Information at the moment of need
embedded assistance
Guidance
Workflow
user guide automation
motivation
High value task
improve user experience
Components of a PSS
1. An advisory component
2. An Information component
3. A training component
4. The user interface component
http://www2.gsu.edu/~wwwitr/docs/nextgen/index.html
Involves elements of:
Task analysis
Information Processing analysis
Flow charts
Databases
Hypertext
Online help systems
Gagne's nine events
https://www.youtube.com/watch?v=7GejNwzQmTA
Performance Support Systems are designed to:
Coach the user through questioning
Assesses the answers from the user
Evaluates the responses from the user
Offers recommendations to the user
PSS are used when:
The task involves using a computer
When the task to be performed can take many paths
The system is to support all levels of performance
When performers must create and share collective knowledge from beginners and intermediate to advanced knowledge
When the population audience of performance is large
When there is not enough time and resources to train users
When the steps for accomplishing a task are too many to memorize quickly
When expert users are taking up too much time training novice users
PSS